Return Policy

Service Cancellation

If you need to cancel a scheduled service, please contact us as soon as possible. Cancellation policies vary depending on the type of service and the stage of project completion. We will work with you to find an appropriate solution.

Refund Policy

Refund eligibility depends on the specific service and the point at which cancellation occurs. Services that have been completed or are in progress may have different refund terms than services that have not yet begun. Please contact us to discuss your specific situation.

Completed Work

For services that have been completed, such as cataloging or shelving installation, refunds are generally not available. However, we are committed to addressing any concerns about the quality of our work and will work with you to resolve any issues.

Consultation Services

Consultation services that have been provided are generally non-refundable. If you have concerns about a consultation, please contact us to discuss your experience.

Custom Orders

Custom shelving and design services that have entered the production or installation phase may have limited refund eligibility. Specific terms will be outlined in your service agreement.

Contact for Returns

To initiate a return, cancellation, or discuss refund eligibility, please contact us at:

Email: help@candlesaromaer.world
Address: 6301 Humbert Rd, Godfrey, IL 62035, United States
Phone: +16184660367

Processing Time

Refund requests will be reviewed and processed within a reasonable timeframe. We will communicate with you throughout the process to keep you informed of the status of your request.

Policy Updates

We reserve the right to update this Return Policy at any time. The date of the last update is indicated at the top of this page. We encourage you to review this policy periodically.